FAQs
General FAQ's
How can I contact Primeave.co Team?
You can email us at Hollo@Primeave.co where our customer service team will be happy to help you with whatever you need!
What forms of payment do you accept ?
We accept all major credit cards, PayPal, Apple Pay and more.
How does Primeave ensure product quality?
At Primeave, we take pride in the quality of our products. Each item is rigorously tested and reviewed to meet high standards before it makes its way to you.
Can I make a change to my order after it has been placed ?
In most cases, we are unable to make changes to an order after it has been placed. However, please contact our customer service team if you need assistance maybe if is the same day we can try to make changes.
What is your refund policy ?
We stand behind the quality of our products! We offer a 30-day money-back guarantee, so if you have issues with your purchase, please contact our customer support within 30 days for a Solution
Can I get assistance if I have issues with my order?
Absolutely! Our dedicated customer support team is here to help you with any issues you might encounter. Whether it's a question about your order or you need help with a return, we're here every step of the way.
Shipping FAQ's
How do I track my order ?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the track order page.
How long will it take to receive my order ?
Delivery times will vary depending on your location and the shipping method selected. Please refer to the shipping information provided at checkout for estimated delivery times.
Where do you ship from?
We ship from USA
Are there any additional fees I should be aware of when ordering internationally?
While we cover shipping insurance, please be aware that customs fees, tariffs, or additional taxes might be charged by your local government when the package enters your country.